Policies

Shipping

Most items will ship within two business days of purchase. You will receive confirmation and tracking emails as your order is processed.

We ship tracked parcels via Canada Post. The following rates apply:

Within Canada

Local pickup: Free (350 Main Street, Lytton, BC)

Less than $75: $12.95 flat rate

$75 or more : Free shipping

To the USA

All prices are in Canadian Dollars (CAD)

Less than $100: $19.95 flat rate

$100 or more: Free shipping

International Orders

Please contact us for a shipping quote.

Rush Orders

Lytton is a relatively isolated village, so rush shipping is not always available. Contact us and we'll find the best solution to meet your needs.

Returns & Refunds

If you would like to return your purchase, please contact us within one week of receiving your order.

Unused and undamaged merchandise can be returned to us within 14 days for a full refund. Please contact us first; then send your purchase back, securely packed, to:

Klowa Art Café

PO Box 126

350 Main Street

Lytton, BC

V0K 1Z0

Canada

Returns must be made within 14 days.
Your purchased items must be in original condition and show no signs of use.
Shipping costs for returning the item are the responsibility of the customer.

After we receive your returned item, you will receive a complete refund and a confirmation email from us.

Product Disclaimer

Due to the handmade nature of our products, no two will be exactly alike. That is the beauty of handmade, isn't it?

The product images on our website might also differ from the products you receive due to variations in screen settings.